Future Proof Digicom Upgrade
Using non geographical numbers for alarm transmission is expensive and unreliable. Alarm signals can no longer communicate reliably over PSTN as there is no guarantee that part of a call will not travel over IP and get corrupted. IP Alarms have developed an in depth understanding of alarm transmission over IP and can show you that it is perfectly reliable to use supported IP Routers for robust communication with your existing Alarm Receiving Centre. Our Digicom Upgrade Technology is compatible with all alarm panels and digital communicators, all alarm formats and alarm receivers.
What are the Advantages of an IP Ugrade?
The main advantage is that monitored sites can switch from using non geographical phone numbers to using an Internet connection instead. This can result in significant cost savings for most sites. There is no requirement for any reprogramming of equipment at either end and the alarm receivers at the ARC will not even know anything has changed. The use of IP allows Installers to provide additional features like phone apps and IP Camera recording to their Customers.
How does it work?
When our custom alarm monitoring firmware is downloaded into a Cisco IP Router, it enables it to act as an IP alarm transmitter that has full control of the IP network environment between a Digicom and the telephone company. The device makes a call over the Internet via our Data Centre and is switched back onto the PSTN network where it is connected to the alarm receiver at the ARC. In summary, calls go out from the protected site via the Internet and into the ARC over a PSTN phone line.
Enhanced Customer Experience with Video Verification
As an Alarm Installer, it is difficult to justify the cost of any equipment upgrade to your Customers. That's why we have bundled Video Verification and a smart phone app with our Digicom Upgrade. Not only do we provide you with a web portal to manage all your accounts, we provide web logins to your Customers too. Your Customers can use our platform to send out email and SMS alerts to any number of contacts and they can easily add IP Cameras to their account so they receive event images too. These are features that your Customers will appreciate on top of your standard monitoring and maintenance service.
Protect your Investment in GSM Backup Equipment
The Cisco SPA3102 IP Router can function as part of a dual path solution by allowing GSM backup. When an alarm panel or digital communicator dials the primary phone number, the signal goes via the Internet if available. If the signal fails, the panel will dial it's secondary phone number and the signal is passed through to the connected GSM backup device. The SPA3102 can be connected to any GSM backup device that supports DTMF dialling. This flexibility allows you to protect your investment in existing GSM backup equipment.